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Domino Printing – A great workplace

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As a world-leading designer, developer and manufacturer of a comprehensive range of technologies for product coding and marking, Domino Printing delivers solutions for traceability and personalisation for products ranging from a single egg to large aircraft parts.

The Domino Printing production line in Bar Hill
The Domino Printing production line in Bar Hill

In addition the company has established a global reputation for the development and manufacture of digital ink jet printing technologies, as well as services for the commercial print sector including labelling, publications, security printing, plastic cards, tickets and game cards.

The Domino Group employs more than 2,900 people worldwide and operates in over 120 countries, through a global network of 25 subsidiary offices and more than 200 distributors. The company has manufacturing facilities in the US, China, Germany, India, Sweden and Switzerland, as well as at its UK headquarters in Bar Hill.

What makes somewhere a great workplace?

When asked what people look for in an employer, the initial focus is on the benefits and perks that make a workplace more flexible, convenient, or fun – but this is only part of the picture.

A substantial salary, generous employee benefits scheme, subsidised gym membership, and free on-site canteen might be enough to convince someone to join a company – but is it enough to get someone to stay?

Chris Webb, group HR director at Domino Printing
Chris Webb, group HR director at Domino Printing

Chris Webb, group HR director at Domino Printing, says: “It’s important to make sure that employees are well looked after and rewarded for their service; this is something that all companies should be able to achieve. But to create a great workplace – the kind of place that attracts, retains, and inspires the very best talent – requires more than just the fulfilment of basic, intrinsic human needs.

“A great workplace cannot exist without a strong company purpose – and at Domino it’s ‘To apply industrial printing expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste while attracting, informing, and protecting consumers.’

“I see our company purpose as the driving force behind all that we do at Domino – it reflects the importance of our employees and our history of expertise, describes our commercial strengths, underlines our commitment to our customers on a global level, and provides a roadmap for our future development and aspirations as a business.

“Of course, as an employer, Domino offers competitive salaries, and a generous employee benefits scheme – but this is just one small part of what makes Domino a great workplace. A much bigger part of this is having something that we all share, we can all believe in, and we can all work together to achieve.”

Apprentices can earn as they learn

Now in its sixth year of running a structured apprenticeship scheme, Domino Printing recruits new entrants annually – and later this year will be launching its 2021 programme with opportunities in different areas of the company.

Since it started, a total of 19 recruits across the business are all now reaping the rewards of a structured programme which offers real-life experience in the workplace combined with developing academic and vocational skills.

Apprentices can earn as they learn Picture: Domino Printing
Apprentices can earn as they learn Picture: Domino Printing

Apprentice Harry Grimwood, who started in the R&D department two years ago, is now studying for a mechanical engineering degree at the University of Hertfordshire in tandem with his role at the company.

Harry says: “Being fully supported in my studies has allowed me time and flexibility, enabling me to achieve good results and progress my academic studies further than I ever thought possible.”

Emma Day, who is also seeing the benefits of the apprentice route, says: “I’m so glad that I came to Domino to do an apprenticeship even though I had university offers because now I’m getting a degree, real experience and I’m earning. I wouldn’t have been able to move into my first home while being at university – an apprenticeship has allowed me to save and do that”.

Josh Morrow started his career in an apprenticeship role four years ago. “The Domino apprenticeship scheme has given me a platform to develop soft-skills that I will carry throughout my career, as well as the opportunity to learn from different cultures and experienced people across the globe”, he adds.

Over the years, Domino has won several accolades for its apprenticeship scheme including being named one of the Employers of the Year by Cambridge Regional College and also Highly Commended for the Large Employer of the Year Award in the EEF Apprenticeship National Awards.

Survey benefits global charity

Domino has a long history of supporting a wide range of organisations in the community including delivering science activities for children, match-funding employees’ initiatives for charity and offering career advice to school-leavers.

The company has recently linked a survey among its employees to measure the levels of commitment to customer service, with its CSR strategy to help one of its designated charities.

Gino Pistilli, UK general manager at Domino Printing. Picture: Domino Printing
Gino Pistilli, UK general manager at Domino Printing. Picture: Domino Printing

Dan Williams, UK customer experience manager, says: “All Domino UK employees were invited to participate and we incentivised them with a £5 donation for every completed survey. We raised £410, match-funded by our Group Charity Committee, to give a total of £820 for SOS Children’s Villages, to provide care for families, young people and children.

“The results of this survey are analysed with opportunities for improvements in our customer service identified, prioritised and assigned an owner amongst the management team. This allows us to enhance our service before conducting an external survey among our customers to measure the success of our improvements.”

Its commitment to customer service has resulted in Domino UK being re-accredited with ServiceMark by The Institute of Customer Service. This national standard is awarded in recognition of outstanding customer service and ongoing efforts to surpass customer expectations.

Gino Pistilli, general manager, Domino UK, says: “I’m extremely proud of our team and it’s very pleasing to see The Institute of Customer Service recognises the work we have done, and continue to do, to improve the service we provide. We measure our performance regularly through surveys which help us understand the effectiveness of our customer service strategy and guide us on where we need to prioritise further improvements.”

Jo Causon, CEO at The Institute of Customer Service, adds: “Achieving ServiceMark is a sign that Domino UK is committed to the continuous improvement of customer service standards and our assessor noted the significant strides it has made to engage employees and focus attention on customers. By acting on the insights gained from customer feedback Domino UK will be in a stronger position to consistently meet their customer needs well and continuously achieve high levels of customer satisfaction.”

Wellbeing programme looks after employees

Two years ago, Domino Printing launched a Wellbeing Programme as part of its commitment to promoting a healthy lifestyle for its employees – with a range of initiatives focussing on Mind and Body. It has partnered with BUPA, AXA PPP, Unum and Headspace and more locally with a Cambridge company, Postureworx and Louise Lloyd who specialises in workplace wellbeing and coaching.

The Domino Wellbeing Programme has now evolved into an employee-led group which is committed to providing and promoting a positive physical and mental health culture for all employees. The programme is intended to help people thrive by creating an inclusive healthy working environment to continue to make Domino a great workplace.

Sharon Budworth, director of HR UK & EMEA, says: “The coronavirus pandemic has had an impact on all our daily lives, including our physical and mental health. Some of us will feel the impact more than others, and the support we require will differ depending on our needs and our circumstances. Therefore, workplace wellbeing is becoming more relevant and necessary and I’m really proud to work at Domino which clearly makes the health, safety and wellbeing of all its people a priority.”

For more information visit www.domino-printing.com.

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