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Marshall opens new customer service centre at Cambridge Airport for aerospace customers




Marshall Aerospace and Defence Group has opened its new customer service centre at Cambridge Airport with the help of Air Chief Marshal Masihuzzaman Serniabat, chief of air staff of the Bangladesh Air Force.

Sir Michael Marshall, Air Chief Marshal Masihuzzaman Serniabat and Her Excellency Saida Muna Tasneem at the opening of Marshall Aerospace and Defence Group's new customer service centre. Picture by Chris Radburn/Fixed Point Media (14082388)
Sir Michael Marshall, Air Chief Marshal Masihuzzaman Serniabat and Her Excellency Saida Muna Tasneem at the opening of Marshall Aerospace and Defence Group's new customer service centre. Picture by Chris Radburn/Fixed Point Media (14082388)

The centre will be used by the company’s international military aerospace customers while Marshall engineers work on their aircraft.

These are predominantly C-130 Hercules transport planes employed in humanitarian and military missions around the world.

The centre features private offices, meeting rooms, a lounge and kitchen, and two golf buggies and a minibus will be available to transport customers around the airport. Eight dedicated customer service personnel will provide administrative support to customers.

Air Chief Marshal Serniabat was accompanied by Her Excellency Saida Muna Tasneem, Bangladesh’s High Commissioner to London, for the opening, which follows the signing of a multi-million-pound contract with the Bangladesh Air Force.

Alistair McPhee, CEO of Marshall Aerospace and Defence Group, who was joined by Sir Michael Marshall at the ribbon-cutting, said: “We are delighted to welcome Air Chief Marshal Serniabat and proud that he should take time out of his busy schedule to open our new Customer Service Centre.

“We’ve invested in this new space to offer our international customers a seamless experience with us and to benefit from first class accommodation and everything they need in one comfortable location, dedicated to them, with a team to look after their needs while we work on their platforms.”

Marshall’s customers include the RAF, along with 16 international air forces, including those of Sweden and Norway, which Marshall has worked with since the 1970s.

A 14-year agreement was signed recently with the Royal Netherlands Air Force as the group continued its run of major deals.

Air Chief Marshal Serniabat visited some of the Bangladesh Air Force’s C-130J aircraft purchased from the UK Royal Air Force, which are undergoing in-depth maintenance and modification.

He said: “The Bangladesh Air Force started its co-operation with Marshall last year and we are relying on them to support the entry into service of our new C-130J fleet.

“From the outset Marshall’s customer focus and drive to deliver excellent service has really stood out. This new customer service centre is testimony to their commitment to continuous improvement and confirmation of their ambitious growth plans. It’s an honour for me to officially open this wonderful new facility here in Cambridge today.”

The new facilities were further evidence of Marshall Aerospace and Defence Group’s intention to continue investment in the Cambridge site, despite plans to move the company to either Duxford, Wyton or Cranfield by 2030 to enable further growth.

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