OBRIZUM and Arcus Answer shortlisted for AI innovation award
The products of two Cambridge companies have been shortlisted in a UK top 10 of artificial intelligence innovations.
OBRIZUM, the AI-learning platform from CamBioScience, and Arcus Answer, the 24/7 customer call answering service from Arcus Global, are among those in the Digital Leaders 100 list, which is now open for public voting. Both are in the new AI Innovation category.
Digital Leaders is a nationwide programme promoting digital transformation across government, industry and charities. Its DL100 list features people and organisations leading the way across multiple sectors, and this year more than 500 were considered for inclusion.
CamBioScience, based at Barclays Eagle Labs on Chesterton Road, has created OBRIZUM to put the power of AI into e-learning programmes. This helps organisations to create automatically non-linear curricula, personalise the learning of staff and offers detailed analytics.
CEO Dr Chibeza Agley said: “We are extremely proud to be recognized in the DL100 AI Innovation category. We want to revolutionise the way people produce, consume, and monitor fully personalised e-learning.
“OBRIZUM is powered by our proprietary AI technology to automate, adapt and analyse your e-learning experience. Our mission is to empower people to learn deeper and faster today, so they can build a better tomorrow.”
Arcus Global, based at the Allia Future Business Centre in King’s Hedges Road, designed Arcus Answer to handle customer calls, improve service, save staff time and organisations money. The average call to a UK contact centre costs an organisation £3.69. With Arcus Answer, that is reduced to less than £1.
It uses Amazon AI technology and has been compared to talking to Amazon's Alexa.
The technology has been used by the NHS Business Services Authority (NHSBSA) for its around-the-clock European Health Insurance Card line since September 2018. The NHBSA has found 40 per cent of calls can be resolved by AI.
The efficiency of other calls are also sped up by asking callers to key in a reference number that pops up on call answerer’s screens, saving an average of 90 seconds a call - and £500,000 a year.
Arcus Global has since created other services for the NHS and central government.
Local authorities could link it to back-end systems to deal with transactions such as booking appointments or ordering parking permits.
Robin Knowles, CEO of Digital Leaders, said: "Our seventh Digital Leaders 100 reflects much of the fantastic work going on across the UK’s sectors. It’s a celebration of those leading change, but who are not perhaps household names yet.”
Others in the AI Innovation category include Hermes Chatbot, a self-service tracking service from the parcel company, and IMGeospatial’s AIMEE, which uses AI, location data and remote sensing to provide business intelligence for organisations including Anglian Water.
You can vote for a winner in this and other categories at http://digileaders100.com/ until May 10. The final list order and category winners will be announced at an event on June 20.