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Advice for rail passengers - and new opening times for Greater Anglia ticket offices




Greater Anglia is reopening 26 of its ticket offices for limited hours from Sunday.

They have been closed for the last five weeks due to the coronavirus outbreak.

A Greater Anglia train
A Greater Anglia train

The train company said it will open all of these ticket offices for the morning peak period and the busier ones will also open for the evening peak, although rail passengers are urged to buy tickets online or using the Greater Anglia app if they can to prevent time spent at the station and make it easier for everyone to maintain social distancing.

Among those reopening is the ticket office at Whittlesford Parkway station, which will be open from 6-10am.

Cambridge’s ticket office remains open, from 6am-9pm on Mondays to Fridays, from 7am-8pm on Saturdays and from 8am-7pm on Sundays.

Shelford station remains closed.

Greater Anglia reminded passengers of the government advice to help prevent the spread of the Covid-19 virus:

  • Do not use public transport unless your journey is essential
  • Wear a face covering if you do travel.

And it urged customers:

  • Maintain social distancing at stations: the company has put in measures to help staff and customers stay at least two metres apart
  • Buy your tickets online or via the Greater Anglia app if possible to cut down time spent at the station
  • Use contactless payments if you do use the ticket office or ticket machines.

Greater Anglia said it was increasing its train services to there are longer and more frequent trains, helping people to spread out their journeys.

Wear a face mask if you are travelling on the train
Wear a face mask if you are travelling on the train

Martin Moran, Greater Anglia commercial and customer service director, said: “Government advice remains to avoid public transport. We want to keep our railway safe for essential travel, such as journeys made by key workers. We’ve introduced a range of measures to make it easier for staff and customers to comply with social distancing.

“Last week we increased our train service by introducing a new revised timetable. As we expect a slight increase in passenger numbers over the weeks ahead, we’ve also decided to reopen these ticket offices to reduce queues for ticket machines, for people who cannot buy their tickets online or by using the Greater Anglia app.

“However, the opening hours will remain under review and we shall be monitoring ticket sales at the reopened ticket offices, in case it’s necessary to make further changes.”

Ticket offices at the following stations remain closed: Burnham-on-Crouch, Colchester Town, Elsenham, Frinton, Harlow Mill, Hatfield Peverel, Newport and Shelford.

Here are all the times for the stations already open, or reopening from May 24 - search for your station by typing in its name.

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