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Ambulance service team first in country to win global quality certification





A team at the East of England Ambulance Service NHS Trust (EEAST) has won an international quality standard.

EEAST has a dedicated team that maintains the trust’s medical devices including defibrillators, ventilators, patient monitoring and oxygen equipment.

Andrew Macdonald, clinical engineering manager, Matt Kent, clinical engineering technician, Charlotte Ennew, medical devices assurance manager, Neil Hogg, clinical engineering technician and Paige Hogg, clinical engineering support with their ISO certification.
Andrew Macdonald, clinical engineering manager, Matt Kent, clinical engineering technician, Charlotte Ennew, medical devices assurance manager, Neil Hogg, clinical engineering technician and Paige Hogg, clinical engineering support with their ISO certification.

The certification process provides an enhanced level of assurance to patients, staff and volunteers.

It includes an audit of the quality and documentation systems for the whole lifecycle of the trust’s medical devices - from purchase, deployment, servicing and ultimately disposal.

EEAST is the first ambulance service in the UK to receive the global ISO 13485:2016 accreditation for medical devices.

Katie Birkenhead, head of medical devices said: “This certification is a fantastic achievement for the team, they have all worked incredibly hard and it is a credit to their commitment.

“ISO accreditation has been an ambition of mine for many years, and I'm proud that we’ve successfully delivered our goal.”



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