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Arthur Rank Hospice given 'outstanding' CQC rating


By Adrian Curtis


Arthur Rank Hospice, which last year supported more than 3,600 patients with a life-limiting illness or condition, has been recognised as ‘outstanding’ by the Care Quality Commission (CQC).

The Arthur Rank Hospice team celebrate the outstanding inspection report
The Arthur Rank Hospice team celebrate the outstanding inspection report

The inspectors assessed the entire range of services at Arthur Rank, which moved to a new base at Shelford Bottom in November 2016.

The services the charity provides include 23 inpatient beds and a home night service from 10pm to 7am, seven days a week plus a specialist palliative community nursing team that conducts assessments and provides patients with advice in their own homes.

The charity also runs day hospice centres from the Arthur Rank site and at a separate location in Wisbech.

There are also specialist palliative care outpatient clinics, including a lymphoedema clinic and complex pain management clinic.

Arthur Rank Hospice Charity chief executive Dr Lynn Morgan. Picture: Keith Heppell
Arthur Rank Hospice Charity chief executive Dr Lynn Morgan. Picture: Keith Heppell

CQC officials visited the hospice twice in December, including an unannounced follow-up inspection.

Of the five areas inspected, the CQC concluded that safety was rated as good, effectiveness was good, caring was outstanding, response was also outstanding, and leadership was good. The overall rating was outstanding.

The inspectors said “staff truly respected and valued patients as individuals and empowered them as partners in their care, practically and emotionally”.

Arthur Rank Hospice at Shelford Bottom
Arthur Rank Hospice at Shelford Bottom

They added: “Patients said that staff went that extra mile and their care and support exceeded their expectations.”

Dr Lynn Morgan, CEO at Arthur Rank Hospice Charity, said: “Over the last few years we have become an independent hospice and we have moved to our lovely new hospice.

“It is a credit to our staff, volunteers and trustees that we have retained the quality of our care and the attention to detail which always puts patients first.

“We would like to thank the local community: their donations made the new hospice possible and they continue to help us fund the vital care we deliver.”

Services are provided to patients and their families, funded through donations and work by the charity’s team.

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