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Busy train alerts to be created for passengers using Greater Anglia services to London Liverpool Street

Greater Anglia is introducing a 'busy' train alert system on its website
Greater Anglia is introducing a 'busy' train alert system on its website

An information service is being launched by Greater Anglia to help passengers deal with social distancing on trains.

The Cambridge to London Liverpool Street route will be one of those featured on the website that will operate a green, amber and red colour-coded alert.

Greater Anglia will conduct passenger counts at key stations on routes to and from London Liverpool Street from Mondays to Fridays, and upload the data to its website twice a week.

Green will be for less busy trains and red will be for those that are nearing capacity, and will be triggered when a train reaches 75 per cent of more of its reduced capacity. The alerts are not based on the actual capacity of the train, but a reduced capacity figure to allow for safe social distancing on board.

Although the information is not live, it will give an idea of the services which are starting to become busier and direct people to those which have more space.

Martin Moran, Greater Anglia’s commercial, customer service and train presentation director, said, “We’re working hard to keep trains and stations clean, regularly disinfecting high contact areas, and would encourage passengers to help us to help them stay safe by taking note of the less busy trains and, if they need to travel, making their plans accordingly.

“We would also remind them to continue to follow all government guidelines such as wearing a face covering when travelling, washing hands or using hand sanitiser regularly, and not travelling if you have any coronavirus symptoms.”

Passengers are advised that they should only travel by train if their journey is really necessary and that face coverings are compulsory.

To find the alert system, visit greateranglia.co.uk/travel-information/less-busy-trains.

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