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‘I am always talking to people and problem solving when issues arise’

In our regular Q&A with Carter Jonas, we ask Chloe Church, a member of the Commercial Property and Asset Management team, what’s happening in her sector and what she loves about working and living in Cambridgeshire.

Chloe Church, of Carter Jonas. Picture: Carter Jonas
Chloe Church, of Carter Jonas. Picture: Carter Jonas

How did you get into your industry?

Before Carter Jonas, I had very little office experience and knew next to nothing about property. However, my grandmother was working in the residential sales department and suggested that I apply for an apprenticeship Level 2 Business and Administration role in the Planning and Development team. I had heard a lot of good things about the business and after my very first interview, knew I wanted to work here. Having completed my Level 2 course, I studied for a Level 3 Marketing diploma. I finished this just before Covid and started working as an administrator for both the Planning and Development and Commercial Property and Asset Management teams. I loved getting to know more about both areas, but property management really sparked my interest. When offered a full-time role in the Property Management team I never looked back!

What does your job entail?

Our team provides comprehensive building management services to ensure the smooth running of a range of different commercial properties for a variety of people including private clients, commercial businesses, Cambridge colleges, and local authorities. Our services can include asset management, such as rent reviews, lease renewals, leasing strategies and tenant engagement, etc, through to rent collection, service charge budgeting, property inspections – it really is all encompassing!

What do you like most about it?

I like the fact that every day is different. I am always talking to different people, problem solving when issues arise. With support, I’m constantly learning on the job.

What are the main challenges?

It can be challenging when multiple properties have emergencies, all at the same time.

What opportunities/challenges do you expect in the next six months?

I am hoping to increase my property portfolio to become the main point of contact for clients on several buildings. I also hope to increase our scope of work on a couple of large, complex properties that I am involved with.

What is the most exciting thing about doing your job in Cambridge/Cambridgeshire?

Cambridge has such a diverse range of clients, occupying a unique mix of spaces, all within this beautiful city.

What are you most proud of in your career?

I am very proud of how I have progressed at Carter Jonas from having very little property experience to my current position as a junior property manager.

What advice would you give someone starting a career in your line of work?

If you have enthusiasm and the right attitude, people are willing to give you an opportunity. If that sounds like you then just go for it! I’m so glad I decided to go into property management. And I feel grateful for all the guidance I’ve received from colleagues across our business who have supported my progression from an office administrator to a junior property manager.

What couldn’t you get through your working week without?

Sweet treats to get me through the afternoon!

Your favourite place in Cambridge/Cambridgeshire and why you like it?

I love going for long walks with my family and dogs in the beautiful fields surrounding Cambridge. I also enjoy strolling around the city centre.

Your favourite local café/restaurant/gallery/attraction and why you like it?

Scott’s on Mill Road. It’s amazing. Great for the bottomless brunch, or a pizza in the evening. I really recommend it!

Visit carterjonas.co.uk.

About Carter Jonas

Established in 1855, Carter Jonas is one of the biggest and most respected UK property partnerships. With 34 offices across England and Wales, its Cambridge hub is one of its principal locations. Its team advises and supports clients across residential sales and lettings, new homes, planning, development, commercial, property management, building consultancy, infrastructure, energy and as well as on rural matters, including estate management, sales and natural capital.

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